Table 2 Scores of hospitalized patients in each dimension of medical experience
Dimensional/secondary metrics | Mean value | Standard deviation | Minimum value | Maximum value |
|---|---|---|---|---|
Environmental logistics experience | 16.83 | 3.036 | 6 | 25 |
C1 The ward is quiet | 3.63 | 0.889 | 1 | 5 |
C2 The MRI waiting area is quiet | 3.32 | 0.880 | 1 | 5 |
C3 The noise produced by the device during MRI examination | 2.83 | 0.787 | 1 | 5 |
C4 The temperature of the MRI waiting area | 3.50 | 0.744 | 1 | 5 |
C5 The temperature of the MRI room | 3.54 | 0.736 | 1 | 5 |
Disease communication experience | 19.46 | 2.642 | 5 | 25 |
C6 Patient education content at the ward | 3.91 | 0.652 | 1 | 5 |
C7 Patient education content provided by the nurse in the ward | 3.96 | 0.676 | 1 | 5 |
C8 Language used in the MRI room for patient education | 3.76 | 0.689 | 1 | 5 |
C9 Explanation of the questions you have by the staff | 3.89 | 0.634 | 1 | 5 |
C10 Your privacy is protected during the examination process | 3.94 | 0.622 | 1 | 5 |
Experience of the service attitude | 19.99 | 2.875 | 5 | 25 |
C11 The service attitude of the nurses in the ward | 4.07 | 0.613 | 1 | 5 |
C12 The service attitude of the staff in the MRI waiting area | 3.96 | 0.672 | 1 | 5 |
C13 The service attitude of technicians during MRI examination | 4.01 | 0.613 | 1 | 5 |
C14 Overall satisfaction throughout the examination process | 3.96 | 0.654 | 1 | 5 |
C15 Overall satisfaction of the comprehensive experience throughout the examination process | 3.99 | 0.628 | 1 | 5 |
Medical experience | 56.27 | 7.272 | 17 | 75 |